Internet Explorer

Ok, something has obviously got messed up somewhere, please run these scans below and post the logs.


SCAN 1
System File Checker

• Click on Start and type cmd in the search box. Right click on cmd in the popup menu and select Run as Administrator.
• Another box will open, at the Command Prompt, type sfc /scannow and press Enter. (Note the gap between the c and the /)
• Let the check run to completion. DO NOT reboot the PC or close the cmd window.
• Copy & Paste the following command at the Command Prompt and press Enter:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

• This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
• Copy and Paste the contents of the file into your next post.

SCAN 2
Click on this link to download : ADWCleaner Click on the Download Now button and save it to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close your browser and double click on this icon on your desktop:

You will then see the screen below, click on the Scan button (as indicated), accept any prompts that appear and allow it to run, it may take several minutes to complete, when it is done click on the Clean button, accept any prompts that appear and allow the system to reboot. You will then be presented with the report, Copy & Paste it into your next post.

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