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Unexpected BSOD's even though I haven't updated any HW/drivers

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As this only happens when using Chrome then may be it is a problem with Chrome.

Try a complete uninstall and reinstall to see if that resolves the problem.

First save all your bookmarks/favourites.
Open Chrome, click on the 3 bars in the top right hand corner, select Bookmarks and then Bookmarks Manager.
Click on Organise and then select Export Bookmarks to HTML file and choose the Desktop to save it.
When you have re-installed Chrome repeat the process and select Import Bookmarks to put them back.

Open Chrome, click on the three bars in the top right hand corner and select Settings.
In the list of Settings under Sign in click on Disconnect your Google Account.
In the text of the next window click on Google Dashboard, at the Chrome sync screen click on Stop and Clear at the bottom.
A box will open and ask for confirmation, click on OK.
You must wait for this to complete before doing the next step.
When confirmation appears close that page and then click on Disconnect account.
Shut Google Chrome, click on Start > Control Panel > Programs and Features (or Add/Remove Programs in XP) and uninstall Google Chrome. Select Everything for removal when asked.

Reboot the system and then reinstall Google Chrome from Here

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If the problem persists, post some of your recent crash dumps so I can analyze them.

First locate your minidump files, open Windows Explorer and click on the C: drive in the left pane, in the right pane look down the list of folders and double click on Windows to view its contents. NOTE: If your operating system is installed under a different drive letter then look there. Scroll down the contents of the Windows folder and look for a folder called minidump and double click on it. You should now see the minidump files which will have a .dmp extension.

Zip up at least 6 of the most recent files into one zip folder (if there are less then just zip up what you have).

NOTE: To zip up the files in Windows (all versions). Right click the file, click on Send To, and then click
Compressed (zipped) Folder. That will create a zip folder containing a copy of the file, you should see it appear.


If there is more than one .dmp file click on the first one, hold down the shift key and then click on the last one. That should highlight all the files. Then right click in the highlighted area, click on Send To, and then click Compressed (zipped) Folder.



  • Below the Message Box click on Go Advanced. Then scroll down until you see a button, Manage Attachments. Click on that and a new window opens.
  • Click on the Browse button, find the zip folder you made earlier and click on it so it becomes highlighted and click on Open.
  • Now click on the Upload button. Wait for the Upload to complete, it will appear just below the Browse box.
  • When done, click on the Close this window button at the top of the page.
  • Enter your message-text in the message box, then click on Submit Message/Reply.



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