The cause is usually that your user profile has become corrupted, so windows has created the temp profile to enable you to log into windows
Please start with a chkdsk /r from a cmd prompt on the prompt C:\Windows. This must be run from a cmd prompt with admin rights which is not simply your account but OPEN the cmd prompt with admin rights please
Follow that please with a free download of Malwarebytes and run a quick scan
https://www.malwarebytes.org/free/
please ensure you download the free version and not the 14 day free trial. Allow it to clean anything it finds
Reboot then check again.
If it is still no good uninstall AVG, checking you have the means to reinstall and try again
Use the programs and features and then the AVG uninstall tool
http://www.avg.com/gb-en/utilities
and then download MSE
http://www.microsoft.com/en-gb/secur...urity/mse.aspx
install that, update, run a quick scan reboot and check again
NOTE please do not delete Temp Don
Please start with a chkdsk /r from a cmd prompt on the prompt C:\Windows. This must be run from a cmd prompt with admin rights which is not simply your account but OPEN the cmd prompt with admin rights please
Follow that please with a free download of Malwarebytes and run a quick scan
https://www.malwarebytes.org/free/
please ensure you download the free version and not the 14 day free trial. Allow it to clean anything it finds
Reboot then check again.
If it is still no good uninstall AVG, checking you have the means to reinstall and try again
Use the programs and features and then the AVG uninstall tool
http://www.avg.com/gb-en/utilities
and then download MSE
http://www.microsoft.com/en-gb/secur...urity/mse.aspx
install that, update, run a quick scan reboot and check again
NOTE please do not delete Temp Don