Please run this scan to get a closer look at what is on your system, this will also show us the error logs which may give some clues to the problem.
Please download Farbar Recovery Scan Tool (FRST) and save it to your desktop. Do not get tempted to download Regclean Pro.
Note: If you get a warning that the download could harm your system, please ignore it and allow the download to go ahead. FRST is perfectly safe and we would never ask you to download anything that isn't.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Please download Farbar Recovery Scan Tool (FRST) and save it to your desktop. Do not get tempted to download Regclean Pro.
Note: If you get a warning that the download could harm your system, please ignore it and allow the download to go ahead. FRST is perfectly safe and we would never ask you to download anything that isn't.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Double-click on FRST to run it. When the tool opens click Yes to the disclaimer.
- Press the Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run from. Please copy and paste it into your next reply.
- The first time the tool is run, it makes another log (Addition.txt). Please also copy and paste that into your reply.