Disregard all of the above. The minor changes I made did make a difference but this computer still had all sorts of bizarre things happening. I finally paid for tech support and they made many changes (too many to report) but I do know that this refurbished computer's BIOS were still set to 2011 so it was not properly refurbished. And I still have weird things happening but the paid support is good for one year so I've already been back to them 3 times for more corrections.
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