I am trying to help someone that has an HP Model p7 - 1026, computer with an AMD Phenom II x 4840T/ 2.90 GHz processor, 6.00 GB Ram, Windows 7 64 Bit.
The problem is Windows Update. The user can access Windows Update, and it initially appears that the updates are downloaded and installed, but they are not. A subsequent update check shows the same updates need to be installed.
No error messages are displayed, no other (obvious) problems.
A Malwarebytes scan found no problems.
A Google search identified something called Windows Update Troubleshooter. Has anyone used this? If so, did it work?
I searched this forum, but could not identify anything that appeared to be relevant.
Any other suggestions?
The problem is Windows Update. The user can access Windows Update, and it initially appears that the updates are downloaded and installed, but they are not. A subsequent update check shows the same updates need to be installed.
No error messages are displayed, no other (obvious) problems.
A Malwarebytes scan found no problems.
A Google search identified something called Windows Update Troubleshooter. Has anyone used this? If so, did it work?
I searched this forum, but could not identify anything that appeared to be relevant.
Any other suggestions?