When you go into the control panel the icon marked sound is NOT THERE?? correct? and its not on taskbar? hold the windows logo key and the R key and type into the box devmgmt.msc and advise us what is listed next to the sound and video controllers. (you will have to expand the listing via the + sign to its left) Also advise if there is ANY yellow triangles or exclamation points on ANY of the other devices. We will also need you EXACT product make and number.
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