Hi cindyc1974, Welcome to TSG.
Please go to C:\Windows\Minidump and copy the minidump folder to the desktop. Compress it and upload it here. HOW TO: Click Go Advanced /Scroll down to Manage Attachments, Browse to the compressed file and upload.
Please go to C:\Windows\Minidump and copy the minidump folder to the desktop. Compress it and upload it here. HOW TO: Click Go Advanced /Scroll down to Manage Attachments, Browse to the compressed file and upload.